Playing our games
Most of the information that we collect about you comes directly from you when you play our games, or interact with our websites, advertising or other Services. Broadly the information we collect about you relates to the type of device you are using, how you play our games (such as levels attempted and purchases made) and may include information that you submit when creating an account with us or which you allow us to access when you connect to your social media accounts through our games or Services. We may also collect information from advertising platforms and partners and other third parties such as information about purchases and interests.
In more detail, depending on which of our Services you interact with we may collect and process the following types of information:
- Details about how you use and interact with our games, advertising and other Services (for example, information about how and when you play our games or visit our website(s), what device you use to access our games and services or details regarding profile visits;
- Information that you provide us with when you fill in forms, answer questions or complete surveys when using any of our Services, when you create an account with us or if you invite your friends to use our games and Services;
- The content of messages sent using our chat and messaging systems; if you contact us, for instance through our Sync Games Care customer service channels, or respond to messages and communications that we send to you, we may keep a record of that correspondence;
- Your interactions with us on our social media channels;
- Information we collect via cookies and other similar technologies, as explained further below;
By connecting your social media account, the information that we collect when you play our games will be anonymous, but we will collect device level identifiers and other information associated with those identifiers including:
- The type of device(s) you are using to play our games or access our Services, identifiers such as IP address, device identifiers, ad identifiers, a Sync Games-specific player ID, and the country or region that you are playing in; and
- how you play our games and interact with our websites or other Services (such as which of our games you are playing, your progress through the games, session time and duration, number of attempts at each level and purchases made).
We do not collect or retain credit card information. Our payment service providers will provide us with information about your purchases so that we know if a purchase has been successful.
When you purchase items via our mobile apps (such as those you can purchase in the App Store, on Facebook or on Google Play) we do not collect or store any payment information from you.
We may from time to time ask you for your consent to collect other information from you or your device. For instance, we may invite you to allow us to access your contacts to enable us to invite them to play our games with you. If we do this or something similar, we will tell you what information we would like to collect, why we need it and what we'll use it for.
We, our suppliers and group companies, may use this information:
- To enable us to provide our games and other Services to you, to ensure that any purchases you make are verified on our servers and activated in the games, and to provide you with player support if you need it;
- To enable us to optimise our games for you and for the device that you are using, as well as to deliver customised in game events, offers and promotions;
We also analyse and use the information that we collect on an anonymised or aggregated basis for product development, to analyse the performance of our games, to troubleshoot and to improve and optimise the games to ensure the best player experience for our players as a whole.
Providing and optimising our Services
We use your information to enable us to provide our websites, advertising and other Services to you and to optimise all of them so that we can make them the best they can be for you and all our players. This will include use and analysis of aggregated data to make sure that our websites work properly on all devices and are as enjoyable as they can be for all our players.
We use your information, including data that you provide directly to us in communications, to provide you with support through our customer service channels when you need it. We may also use it to contact you, for example as part of customer service or to send you updates about our games and Services. Finally, we will use your data to manage your account and relationship with us and improve your experience when you use our Services.
Analytics and Research
Social and Community
We have a number of social and community channels which we use to communicate with our players. If you choose to interact with those channels, we will receive your information and use it in connection with those channels, including to engage with you, and we may also re-publish your posts to those channels.
Promotions and Competitions
From time to time we may run promotions or competitions during which we may collect certain personal information from you, such as your name, address, post code, email address or other information or content submitted in order for you to claim a prize. Those competitions will have their own specific terms and conditions, but we will use personal information that you provide in relation to that competition for the purposes of running the competition. We may also publish the names and entries of competition entrants.
Cheating, crime and fraud prevention
We may use personal data that we hold to prevent cheating, crime or fraud. We may also need to pass your information to fraud prevention agencies and other organisations involved in crime and fraud prevention, such as the police.
We may use your data as required or permitted by any applicable law. As a specific example, if you live in the European Union, this would include for the purpose of providing VAT invoices where we are required to do so by law or where requested by you.
Visiting our websites
When you visit our other websites, including other websites and forums operated by us (“Websites”), we collect information about you, such as details about how you use and interact with such Websites. We may use the information we collect about you for a number of purposes, including for operating and optimising the Websites, in connection with our advertising purposes, and for research or analysis.
The information we collect and process about you when you visit our Websites includes:
- Information that you provide us with when you fill in forms or create posts on our Websites, or when you create an account with us;
- Details of your use of the Websites and the resources that you access (for example, information about how and when you use the Websites, or what device you use to access the Websites);
- If you contact us or respond to messages and communications that we or other users of the Websites send to you, we may keep a record of that correspondence;
- Your interactions with us on our social media channels; and information we collect via cookies (which are small text files placed on your device), and. Cookies allow us to collect data, such as your device's model, operating system and screen size and other information about how you use our Services. For more information, see Ad identifiers, cookies and similar technologies below.
We, our suppliers and group companies, may use this information:
- As necessary in order to provide the Websites and related services to you;
- For the purposes of contacting you, for example as part of customer service or to send you updates about the Websites;
- For the purposes of managing your account and relationship with us and improving your experience when you use the Websites;
- for the purposes of research, surveying, and engaging with you, for example by sending you communications (including by email) for these purposes;
- for the purposes of marketing and promotion of Sync Games's products, for example sending you communications (including by email) for these purposes on our, or a third party's behalf. For example, we might send you information about merchandise relating to our games. If you do not want us to use your data in this way please let us know by contacting us at email@example.com.
- To create reports, analysis or similar services for use by us for the purposes of research or business intelligence, for example to track potential problems or trends with the Websites;
- For the purposes of preventing cheating, crime or fraud. We may also need to pass your information to fraud prevention agencies and other organisations involved in crime and fraud prevention;
When using online forums such as Sync Games Care, please be aware that in addition to your user name, any questions, answers, comments or submissions that you post will be publicly available and any data you provide can be read and/or used by other users. You should therefore only share content that you are comfortable sharing publicly.
Sync Games Profile and Playing Socially
Connecting with a third party network
You can choose to connect your account details with a third party network, such as Facebook or Google. If you do this, you will be able to use your account to log in on multiple devices and synchronise progress across those devices. Where available, you will also be able to see which of your friends are playing the same game and their progress through the games (and they will be able to see you and your progress), or access other functionality we make available in our games and other Services, such as inviting friends to play, asking other players for lives and 1-2-1 messaging.
Information we receive from Facebook
If you log in to your game using your Facebook account details, we will receive some of your Facebook account information. If you choose to play our games online on the desktop version of Facebook.com, your basic Facebook account information will automatically be associated with your game. Exactly what information we receive will depend on your settings in your Facebook account, but typically we will receive your basic public profile information such as your username, email address, age range, gender, chosen language, country, friends list and any other public information.
We will also collect the email account associated with your Facebook account and the name and avatar of those of your Facebook friends that are already playing our games. You can choose not to allow us to access your email address in the Facebook dialog box the first time at which you associate your Facebook account with your game. If you provide us with your email address we may from time to time use that email address to send you marketing emails about our other games and Services. You can opt out of this at any time — see Opting-out of direct marketing from Sync Games below.
Logging in with Facebook will not allow us to post anything to your page without your permission and we will not receive any information about your Facebook friends who do not play our games. If you do not wish your Facebook friends to be able to see you and your progression in our games, you can prevent this by disconnecting from Facebook from within our games and updating your app permissions from within your Facebook settings.
Information we receive from Google
If you log in to your game using your Google account details, we will receive some of your Google account information. Exactly what information we receive will depend on your settings in your Google account, but typically we will receive your basic public profile information such as your name, email address and profile picture. If you choose to grant us access to your Contact List, we will use and store this to help you find those of your Google contacts that are already playing our games.
You can revoke future access to your information at any time by following the steps at https://support.google.com/accounts/answer/112802?hl=en.
Unless you opt out as explained below, we and our third party partners use information collected about you to send you marketing communications about other Sync Games' games and related Services based on your interests. For example, we may send emails, serve ads within our Services or place ads on third party websites, apps and Internet-connected devices.
We may use the information that we hold about you to promote Sync Games's own Services in a number of ways. This might include:
- Advertising within third party websites, apps and Internet-connect devices;
- Showing you promotions for other Sync Games' games in the games you play; or
- Sending you marketing materials by email.
What information do we use for marketing?
We use information about you to try to make sure you only see marketing from us that might be of interest to you. This includes using information that we may have about you, such as:
- Ad identifiers and other non-personal information collected from your device. For more information, see Ad identifiers, cookies and similar technologies;
- The games you play and information about how you interact with our games and Services;
- Your age, country or region, and gender; and
- Other information that we might acquire from our third party marketing partners or other third parties who have obtained your consent or have another legal right to share that information with us.
When we market our games in media published by other companies, we use various third party marketing partners to assist us on our behalf, and we may share information which we have collected about you with such third parties for these purposes.
Our marketing partners may help us to serve ads to you by combining this information with data which they have collected about you elsewhere. They collect this information when you use their services or the websites and services of third parties. Our partners use this information to make assumptions about the kinds of advertising you would prefer to see. If they determine that you would be interested to see an advert for Sync Games' games or Services, they will serve you with a Sync Games ad while you are using other websites and services.
Opting-out of direct marketing from Sync Games
You can exercise choices over the direct marketing we send you in the following ways:
- You can withhold your consent for us to send you direct marketing emails by opting out when we collect your email address or by electing not to share your email address with us when you first create an account using your Facebook details;
- You can remove yourself from receiving email marketing from us at any time by simply clicking the unsubscribe link in any direct marketing email we send to you or sending an email to firstname.lastname@example.org.
You should note that if you opt out of receiving interest based or targeted advertising, you will still see advertising and you may see advertising for Sync Games' products, but that advertising will not be targeted using your personal information.
We use information that we hold about you to better target ads for third party goods and services to people that might be most interested in them. These ads may be shown to you within our games or Services.
What information is used for advertising?
- The games you play and information about how you interact with our games and Services;
- Your age, country and region, and gender; and
- Other demographic and interests based information that we might acquire from our third party marketing partners or other third parties who have obtained your consent or have another legal right to share that information with us.
When you play our games or use our Services, non-personal identifiers and other information from your device is collected and shared with advertising partners to enable the technical delivery of ads to your device.
Our advertising partners may combine this information with information which they have collected about you when you use their services (or the websites or services of third parties) in order to serve you more relevant ads in our games or to improve the accuracy of their targeting and measurement systems.
You consent to the collection and use of your data for targeting advertising purposes by our advertising partners as set out in this section and as further described in their privacy policies. We recommend that you review our advertising partners' privacy policies for more information. A list of our advertising partners and their Privacy Policies can be found here https://admob.google.com. You can refuse or withdraw your consent to such use at any time.
Opting-out of interest-based advertising
You can choose to prevent your device's ad identifier being used for interest-based advertising by updating the settings on your device.
Please note that if you opt out of interest based advertising, you will still be able to play our games and you may still see advertising in our games but those ads will not be targeted using information that we hold about you. However, they may still be delivered based on contextual criteria such as the game that ad is to be displayed in, or the region in which your device is located.
Ad identifiers, cookies and similar technologies
To provide our games, Websites and interest-based advertising, we use ad identifiers, cookies and similar technologies. This section describes our use of these technologies and how you can manage your preferences.
Ad identifiers, cookies and similar technologies are used by us to provide our Services to you and in order to collect data from your device. These technologies allow us and our third party advertising partners to:
- Recognise you and your device;
- Provide interest-based advertising to you;
- Allow our Services to interact with a third party social network or platform (where you have chosen to allow such interaction);
- allow our payment processors to process your payment instructions; and
- enable us and third parties to provide you with more customised services, for example to provide our Services in the correct language.
How do ad identifiers, cookies and similar technologies work?
Ad identifiers are non-permanent, non-personal identifiers such as the Android advertising ID and/or Apple's ID for advertising (the ‘IDFA'), which are uniquely associated with your device. Similar technologies include tracking pixels within ads. These technologies allow companies (including marketers and advertisers) to recognise your device when you use websites and applications.
Cookies are small text files that are stored by your browser on your desktop computer or mobile device. You can withdraw your consent to cookies by updating the settings within your browser.
How to adjust your preferences for interest-based advertising
You can choose to prevent your device's ad identifier being used for interest-based advertising, or you can reset your device's ad identifier, by changing the settings of your device. Settings vary from device to device but you will usually find the ad identifier settings under “privacy” or “ads” in your device's settings.
If you live in the USA, Europe or Canada, you can also opt-out from the collection of your information by some or all of our advertising partners who participate in the Digital Advertising Alliance by visiting http://www.aboutads.info/choices/ (for US users), http://www.youronlinechoices.com/ (for European users) or http://youradchoices.ca/choices (for Canadian users). You can also click on the AdChoices logo within an advertisement (where available).
If you choose to adjust your preferences in order to prevent these technologies, you may find that you cannot enjoy the full use of our Services.
Please note that adjusting your preferences as described in this section does not mean you will no longer receive adverts, it only means the adverts you do see will be less relevant to your interests. We will also still use your device's ad identifier to serve you with ads; for example, we may use this for frequency capping (in other words, to control the maximum number of times you see the same ad from us).
You have certain rights in connection with your personal information and how we handle it. You can exercise these rights at any time by contacting us via any of the methods set out in the Contact email@example.com
Those rights include:
- Right of access. You have a right to know what information we hold about you and in some cases to have the information communicated to you. If you wish to exercise this right please contact us letting us know that you wish to exercise your right of access and what information in particular you would like to receive. We reserve the right to ask for reasonable evidence to verify your identity before we provide you with any information. Please note that we may not be able to provide all the information you ask for, for instance if the information includes personal information about another person. Where we are not able to provide you with information that you have asked for, we will endeavour to tell you why. We will try to respond to any request for a right of access as soon as possible, but we will always do so within 1 month of receipt of your request and verification of your identity.
- Right to correct personal information. We try to keep the information that we hold about you accurate and up to date. Should you realise that any of the information that we hold about you is incorrect, please let us know at firstname.lastname@example.org and we will correct it as soon as we can.
- Data deletion. In some circumstances you have a right to have some of the personal information that we hold about you deleted. Should you wish to have any information about you deleted, please Contact Us using the information below. Please note that in order to process your request you must delete our games from your mobile devices and clear our cookies from any device where you have played our games in a web browser. Where we delete personal information about you, we may still retain some or all of that information for other purposes such as maintaining financial records, protecting or enforcing legal rights, maintaining marketing suppression lists or for technical reasons such as maintaining technical security or our database integrity. We may also retain your information in an anonymised form. In some instances, personal information about you that is visible through gameplay such as username, avatar, your high scores and any chat messages may be cached on other players' devices and we may not be able to remove or update that data from those devices, for example if that device is not connected to a wifi network.
- Account deactivation. If you have created an account with us, you can ask us to deactivate that account by contacting us using the information below. We may ask you for other information before we are able to deactivate your account. That information might include information about your mobile device. Other steps you should take should you wish to completely deactivate your account include disassociating your Facebook account from our mobile games and deleting our games from your mobile devices. Please note that if you completely deactivate your account all your progress in our games and any unspent virtual items, such as gems and other special coins, will be lost and we may not be able to restore them in the future.
- Data portability. In some circumstances, you may have the right to request that data which you have provided to us is provided to you, so you can transfer this to another data controller.
- Restriction of processing. In some cases, you may have the right to request a restriction of the processing of your personal data, such as when you are disputing the accuracy of your data held by us.
- Direct marketing opt out. If you have elected to receive direct marketing communications from us, you can change your mind at any time by following the opt out link in any marketing communication that is sent to you. If you have elected to receive more than one type of marketing communications from us, you may need to opt out of all of them individually. It may take a few days for us to update our records before any opt out is effective.
You must be over a certain age to play our games and use our Services, depending on where you live. For the full list of age restrictions by country, please see below. We do not knowingly collect or solicit personal information from or direct or target interest based advertising to anyone under the ages set out below, or knowingly allow such persons to use our Services. If you believe that we might have any information from or about a child under the age set out below, please Contact Us.
You must be 7 years old (age) to play our games and use our Services, depending on what country you are in while using our games and Services. Our games are intended to be played by adults and we do not knowingly collect, and do not wish to collect, information about children. Please do not play our games or use our Services if you are under the relevant age.
If you believe that we might have any information from or about a child under the relevant age set out above, please Contact Us. In the event that we learn that we have collected personal information from a child under the relevant age set out above, we will delete that information as quickly as possible.
- Who we share your information with and the reasons for sharing it;
- Measures we take to keep your information secure;
- The legal bases under which we process your data;
- How long we retain your information and where we store it;
- When and why we share your information with third parties, including transfers outside of the European Economic Area (the “EEA”); and
- As reasonably necessary in order to provide the Services to you (for example, by providing your personal information to suppliers we may use to fulfil the Services or to communicate with you);
- Where it is necessary to carry out your instructions (for example, to process a payment instruction we must provide your personal information to our payment processors);
- Where your data is in an anonymous and aggregated format, meaning you could not be personally identified from it;
- As we reasonably believe is permitted by law or regulation or as is necessary to comply with any legal obligation, or in order to enforce or apply our terms and conditions and/or any other agreement with you; or to protect the rights, property, or safety of Sync Games, our users, or others; and
We may also share your information with our service providers if necessary to enable them to provide services to us.
Sync Games takes appropriate security and technical measures to protect your information from unauthorised access, loss and misuse. In addition, we request that our suppliers who process personal information on our behalf take a range of security measures designed to help protect your personal information and maintain an appropriate level of security. However, we cannot guarantee the absolute security of your information online and offline, as the Internet by its nature is not a secure environment and the nature of security risks is constantly evolving. As such you should always take care when sharing your information online.
In each case where we process your information, we do so lawfully in accordance with one of the legal basis set out under European data protection law. The legal bases which we rely upon are the following:
- Contractual Necessity. This covers data used by us in order to provide you with Services that you have requested – and that we have agreed — to provide to you, such as our games, customer services, chat functionality and third party social network connectivity;
- Legal Obligation. This covers data used by us to comply with a legal obligation, such as to maintain records relating to tax or to respond to a valid legal request for certain data;
- Legitimate Interests. This covers data used by us for purposes that are not harmful to your privacy and can be reasonably expected within the context of your use of our Services, such as Marketing, Advertising, analytics, research and optimisation of our games and other Services; and
Location of storage
We store your information on servers that we control which are primarily based in the EEA. We may also use servers and engage providers that are located outside the EEA in order to process and store your information and to provide services to us.
We may transfer your information to affiliated entities or third parties to jurisdictions outside the EEA. Please note that these countries outside of the EEA may not have the same data protection laws as your own jurisdiction. We take steps to ensure that there are adequate safeguards and mechanisms in place (including the use of EU model clauses) to allow the transfer of your information across borders outside of the EEA.
- In writing to Sync Studio Creative S.L, Calle Los Almendros 2, Marbella, 29601 Málaga, Spain
PROTECTION OF PERSONAL DATA ACCORDING TO THE GDPR
SYNC STUDIO CREATIVE S.L.U, in application of the current regulations on the protection of personal data, informs that the personal data collected through paper or computer support forms are included in the specific automated files of users of the services of SYNC STUDIO CREATIVE S.L.U
The collection and automated processing of personal data is intended to maintain the commercial relationship and the performance of information tasks, training, advice and other activities of SYNC STUDIO CREATIVE S.L.U
These data will only be transferred to those entities that are necessary with the sole purpose of fulfilling the purpose set forth above.
SYNC STUDIO CREATIVE S.L.U adopts the necessary measures to guarantee the security, integrity and confidentiality of data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation thereof.
The user may at any time exercise the rights of access, opposition, rectification and cancellation recognized in the aforementioned Regulation (EU). The exercise of these rights can be done by the user through email to: email@example.com or at the address: C/Los Almendros, local 2.
The user states that all data provided by him are true and correct, and agrees to keep them updated, communicating the changes to SYNC STUDIO CREATIVE S.L.U.
PURPOSE OF THE PROCESSING OF PERSONAL DATA:
With what purpose will we treat your personal data? In SYNC STUDIO CREATIVE S.L.U we will treat your personal data collected, with the following purposes:
In case of contracting of the goods and services offered to maintain the contractual relationship, as well as the management, administration, information, provision and improvement of the service.
Sending of requested information through forms provided in digital or physical support. Send bulletins (newsletters), as well as commercial communications of promotions and / or publicity of our entity and / or the sector.
We remind you that you can oppose the sending of commercial communications by any means and at any time, by sending an email to the address indicated above.
The fields of these registries are of obligatory completion, being impossible to realize the expressed purposes if these data are not provided.HOW LONG ARE THE PERSONAL DATA COLLECTED RETAINED?
The personal data provided will be kept as long as the commercial relationship is maintained and you do not request its deletion. Subsequent to this, they will be kept during the legally required deadlines (except, in both cases, that the treatment was based on the User's consent and the User revokes it, in which case they will be kept until such revocation is received).
Therefore, we can guarantee that your data will not be kept longer than necessary for the purposes described above, without prejudice to the conservation that is necessary for the formulation, exercise or defense of potential claims and / or whenever the applicable legislation.
The treatment of your data is done with the following legal bases that legitimize it:
The request for information and / or the contracting of the services of SYNC STUDIO CREATIVE S.L.U whose terms and conditions will be available to you in any case, prior to a possible contracting.
In case you do not provide us with your information or you do it in an erroneous or incomplete way, we will not be able to meet your request, since it is impossible to provide you with the information requested or to carry out the contracting of the services.
RIGHTS OF USERS
SYNC STUDIO CREATIVE S.L.U informs the User about the possibility that it assists him to exercise the rights of access, rectification, opposition, deletion, portability and limitation of the treatment as well as to reject the automated processing of the personal data collected by SYNC STUDIO CREATIVE S.L.U
These rights may be exercised free of charge by the User, and in his case who represents him, by written and signed request addressed to the following address: C/Los Almendros, local 2.
Said request must include the following information: name and surname of the User, address for the purposes of notifications, photocopy of the National Identity Document or Passport, and the request in which the request is specified.
Likewise, we inform that the User may also exercise the mentioned rights through the electronic mail: firstname.lastname@example.org
In addition to the foregoing rights, the User shall have the right to withdraw the consent granted at any time through the procedure described above, without such withdrawal of consent affecting the lawfulness of the treatment prior to its withdrawal. SYNC STUDIO CREATIVE S.L.U may continue to treat the User's data to the extent permitted by applicable law.
SYNC STUDIO CREATIVE S.L.U reminds the User that they have the right to file a claim with the relevant control authority.
SECURITY MEASURES IMPLEMENTED
SYNC STUDIO CREATIVE S.L.U undertakes to comply with its obligation of secrecy of personal data and its duty to keep them, and will take the necessary measures to prevent alteration, loss, or unauthorized access, in accordance with the provisions of regulations applicable.
SYNC STUDIO CREATIVE S.L.U has implemented the necessary technical and organizational security measures to guarantee the security of your personal data and to prevent their alteration, loss and treatment and / or unauthorized access, taking into account the state of the technology, the nature of stored data and the risks to which they are exposed, whether from human action or from the physical or natural environment, in accordance with the provisions of the applicable regulations.
SYNC STUDIO CREATIVE S.L.U, an entity concerned about privacy, in order to strengthen the confidentiality and integrity of information in its organization, continuously maintains the supervision, control and evaluation of its processes to ensure respect for privacy and information security, according to international standards.
PROTECTION OF HOSTED INFORMATION
SYNC STUDIO CREATIVE S.L.U makes backup copies of the contents hosted on its servers, but is not responsible for the loss or accidental deletion of data by users. Likewise, it does not guarantee the total replacement of the data deleted by the users, since the aforementioned data could have been deleted and / or modified during the period of time since the last backup.
The services offered, except those specific for backup, do not include the replacement of the contents preserved in the backup copies made by SYNC STUDIO CREATIVE S.L.U when this loss is attributable to the user; in this case, a rate will be determined according to the complexity and volume of the recovery, always upon user acceptance.
The replacement of deleted data is only included in the price of the service when the loss of content is due to causes attributable to SYNC STUDIO CREATIVE S.L.U.
In application of the LSSI. SYNC STUDIO CREATIVE S.L.U will not send advertising or promotional communications by electronic mail or any other electronic means of communication that previously had not been requested or expressly authorized by the recipients of the same.
In the case of users with whom there is a prior contractual relationship, SYNC STUDIO CREATIVE S.L.U will be authorized to send commercial communications referring to products or services that are similar to those that were initially the object of contracting with the client.
In any case, the user, after proving his identity, may request that no more commercial information be sent to him through the channels indicated above.